My dog, Thor, has been a patient at Mancelona Veterinary Hospital since he was a puppy. The front desk staff are always friendly when we arrive and usually make a comment about Thor and how well he is doing. He is a lab that gets extra anxious and excitable at the vet, so they always make me feel better when they give a positive comment. The vet assistants and lab techs are also friendly and don’t mind when Thor slobbers all over them as they ask me questions. I appreciate the level of affection the staff has for Thor - the fact that they don’t cringe from the slobber, hair, or whining makes me feel welcome, despite the embarrassment. Finally, Dr. Ackler and Dr. Zoerner are so educated and intuitive they can get right on the floor with Thor and appreciate his happy personality. They are patient as I bombard them with questions. They never seem rushed or annoyed when I am being an overeager and overprotective dog-mom. Overall, everyone makes Thor and I feel welcome and they never hesitate to help out...even when I have the silliest concerns. Thank you!!
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